A booking is confirmed once you receive a written confirmation from Canal Club and the required payment has been completed. Until then, all reservations and quotations are non-binding.

We accept the following payment methods:

• Credit Card

• iDEAL

• PayPal

• Apple Pay

• Google Pay

For business bookings (B2B), payment by invoice or bank transfer may be available upon request.

Cancellation and rescheduling terms depend on the type of booking and will be communicated at the time of confirmation.

• Private (B2C) bookings: cancellation terms apply as stated in your confirmation.

• Business (B2B) bookings: bookings are binding once confirmed. Changes or cancellations may result in partial or full charges.

We always recommend contacting us as early as possible if your plans change.

Our boats operate safely in most weather conditions. In case of extreme or unsafe weather, Canal Club may decide to reschedule or cancel the cruise.

If cancellation is due to force majeure (such as severe weather or safety risks), we will offer a suitable alternative where possible. Refunds or compensation are handled at Canal Club’s discretion.

This depends on the package you select. Some cruises include drinks or catering, while others can be fully customized.

All inclusions will be clearly stated in your booking confirmation. If you have specific wishes, feel free to discuss them with us in advance.

Absolutely. Canal Club regularly hosts corporate events, client meetings, brand activations and private business gatherings.

For B2B bookings, tailored agreements, invoicing and custom arrangements are available. Please contact us directly to discuss your requirements.